Terms and Conditions
ClickView Innovation | Dubai, UAE Last Updated: 17-June-2026
These are the terms that govern how we work together. Read through them before you engage us in
any service. By using our website or entering into a project with us, you’re agreeing to what’s written
here.
We’ve written this in plain language on purpose. Legal documents don’t need to be unreadable. If
something isn’t clear, reach out and we’ll explain it.
- Who This Covers
These terms apply to anyone interacting with ClickView Innovation, whether you’re browsing our
website, sending an inquiry, or already deep into a project with us. Services covered include
digital marketing, branding, web development, IT staffing, technology solutions, and business
consulting.
If you’re signing up on behalf of a business, you’re confirming that you actually have the
authority to do so. We take that at face value, but it matters. - What We Do
ClickView Innovation runs out of Dubai. The work spans several areas like digital marketing (SEO,
paid ads, social media, content, email campaigns), branding, website design and development, IT
staffing, technology consulting, and business consulting.
Every project starts with something written and agreed upon a proposal, a statement of work, or a
signed service agreement. Whatever form it takes, that document plus these terms is what governs
the engagement. Nothing is assumed. - Proposals and Quotes
Any proposal or quote we send is valid for 30 days from the date issued, unless stated otherwise.
After that, pricing or scope may change.
Once a proposal is accepted and work begins, the scope is set. If you want to add to it, new
deliverables, extra platforms, additional rounds of revisions, changes in direction, that’s a scope
change. We’ll agree the cost and timeline for any changes before proceeding. - About payment
Payment due dates. Our standard payment window is 14 days from the invoice date unless your
service agreement sets a different term.
Deposits. Most projects require a deposit upfront. That figure is in your proposal. Once we’ve
started work, the deposit isn’t refundable, it gets applied to the project cost.
Late payments. If an invoice sits unpaid past the due date, we may put the project on hold until the
balance is cleared. A late charge may apply to amounts that stay overdue and we’ll give you a
heads up before that happens, not after.
VAT. The UAE applies VAT at 5% under Federal Decree-Law No. 8 of 2017. That amount is added to
invoices where it applies. If your business is VAT-registered, share your TRN with us before we
invoice.
Currency. Everything is quoted in UAE Dirhams unless we’ve put something different in writing. - What We Need From You
We do our best work when clients are responsive and organised on their side. That means:
- Briefs and feedback delivered within agreed timeframes
- Assets, logins, copy, and content provided when we ask for them
- A point of contact who can make actual decisions and approve work
- If something changes require, that has be informed early as well.
Delays that stem from your side like missing confirmation, late content, no response on decisions
will affect timelines. When that happens, we’ll flag it and agree a revised schedule together. We
won’t take the hit for delays that weren’t ours to control.
- Revisions and Approvals
Our proposals specify how many rounds of revisions are included. Revisions within that scope are
part of the project. Work that goes beyond what was agreed, or requests that fundamentally
change the direction of what was approved earlier, will be treated as a scope change and quoted
accordingly.
Written approval by email from your official email ID that counts as sign-off. Once something is
approved, changes to it are a fresh request, not a free fix. - Intellectual Property
Work we create for you. Unless agreed otherwise in writing, ownership of final deliverables,
creative assets, website files, marketing materials produced specifically for your project, transfers
to you once full payment have been received and cleared.
Work in progress. Until full payment is made, all work produced remains the property of ClickView
Innovation. Ownership only moves when the account is settled.
Third-party assets. Some projects use stock photography, fonts, or software plugins that carry
their own licences. We’ll confirm at the start of a project whether those licences are included in the
fee or billed separately. After handover, maintaining those licences is your responsibility.
Your materials. Anything you share with us, logos, content, brand assets, product images,
business information, remains yours. You grant us permission to use it for the purpose of delivering
your project, nothing more.
This section represents Federal Decree-Law No. 38 of 2021 on Copyright and Related Rights in the
UAE. - Confidentiality
Both parties may share information during a project that isn’t meant to be public. Business plans,
internal strategies, financial figures, technical systems, client data, pricing, this kind of information
should stay between us.
We won’t share your confidential information with anyone outside of what’s needed to deliver your
project. Where third-party contractors or platforms are involved, we put appropriate expectations
in place.
We ask the same of you regarding anything confidential we share, our methodologies, pricing
structures, and internal processes.
This obligation stays in place after a project ends. It applies in both directions for as long as the
information remains genuinely confidential. - Data Protection
Personal data that comes through any engagement with us is handled under the UAE’s Personal
Data Protection Law, Federal Decree-Law No. 45 of 2021. For more detail on how we collect, use,
store, and protect personal data, see our Privacy Policy.
If your project involves us handling personal data on behalf of your business, for example, running
email campaigns to your customer list, the responsibilities for that data remain with you as the
data owner. We act on your instructions only. - What We’re Not Responsible for
We hold ourselves to a high standard. But few things are out of our responsibilities, and these
terms reflect that honestly.
We don’t carry liability for:
- Indirect losses like lost revenue, lost profit, business disruption, missed contracts. Even
where we knew those losses were a possibility. - Failures or outages on hosting platforms, third-party software, or tools that we don’t own or
manage. - We have no responsibility on results that depended on third-party platforms, algorithm
changes, social media policy updates, or shifts in market behaviour. - Any error or delay from your side like missing approvals, late content, unclear briefs, we are
not responsible for the outcome.
- No Guarantees on Outcomes
This one matter and we want to be transparent. No one can responsibly promise specific rankings,
follower counts, lead volumes, conversion rates, or revenue figures. If someone is making those
promises, push back on them.
Our commitment is different. The work gets done properly. If something isn’t performing as
expected, we’ll tell you and we’ll work with you to address it. - Third-Party Platforms and Tools
Delivering services often involves third-party tools, Google Ads, Meta platforms, LinkedIn, CRM
systems, email platforms, website plugins, and so on. We are not responsible for outages, policy
changes, pricing changes, or feature removals by these platforms.
Where advertising budget is managed on your behalf, that budget is separate from our service fees.
It gets spent on your behalf with the relevant platform, it’s not revenue to us, and any platform
charges, taxes, or currency fluctuations applied by those platforms are passed through at cost. - IT Staffing and Recruitment
These terms apply specifically to staffing and talent placement work:
Placement fees. The fee is due once a candidate has accepted the offer in writing and the
placement is confirmed.
Replacement period. If a placed candidate leaves within 60 days of starting, through resignation
or termination for performance, we’ll provide a one-time replacement at no additional fee, provided
we’re notified within 7 days of their departure.
Direct hiring. If a candidate introduced to you by ClickView Innovation is hired without going
through us, whether directly or through another route, a placement fee applies. Introductions are
confidential and that obligation stands regardless of how the hire eventually comes about.
Client responsibilities. The employment contract, visa, salary, benefits, and all employer
obligations are between you and the placed individual. We are not the employer of record. After
placement we are not responsible for candidate’s performance or conduct - Ending the Engagement
If you want to stop, the notice period will be in your service agreement which is typically 30 days.
Work completed or in progress up to the point of notice is billable.
If we need to stop. We can suspend or end an engagement if payment remains overdue after
notice, if these terms are breached and not addressed within a reasonable time, or if we’re asked to
carry out work that conflicts with UAE law, our internal policies, or our professional judgment.
In case we both decide to exit then the payment should be based on the delivered work. Once
that’s settled, relevant files and assets are handed over. - Force Majeure
If any situation comes which is beyond our control like government restrictions, natural disaster or
a pandemic and prevents us to act on promised deadline, we are not considering it as breach of
agreement. However, we will act as professionals and keep transparent communication on it. If the
situation runs past 60 days with no resolution in sight, either party can walk away from the
agreement without owing the other a penalty for doing so. - Governing Law and Dispute Resolution
These terms are governed by the laws of the United Arab Emirates.
If a dispute arises, we’d much rather sort it out directly. Before anything formal happens, both
parties agree to try to resolve the issue through good-faith discussion within 30 days of the dispute
being raised in writing.
If that doesn’t lead to a resolution, disputes will be referred to arbitration under the Dubai
International Arbitration Centre (DIAC) rules, in line with UAE Federal Law No. 6 of 2018 on
Arbitration. The seat of arbitration will be Dubai. The language will be English.
Nothing here prevents either party from seeking urgent interim relief from a UAE court where
necessary. - Amendments to These Terms
We update these terms when our services change, when UAE law changes, or when we find a
clearer way to say something. The updated version takes effect when posted on our website with a
new date. Continued use of our services after that point means you’re working under the updated
terms.
If you’re mid-project, any material change that affects your ongoing engagement will be
communicated directly before it applies to you. - Reach Us
Questions before signing up? Something here that needs clarifying? Just contact us.
ClickView Innovation
Email: info@clickviewinnovation.ae, Phone: 06 567 705, Address: Dubai, UAE
Website: www.clickviewinnovation.ae
